• Lessons run on time and we endeavour to be punctual for home visits. Please note that if we are late on the odd occasion due to lessons running over or traffic, we will still teach the whole time you have booked. If you are late, we need to finish on time.
  • A “half-hour lesson” is actually a 28 minute lesson. We need 2 minutes turn around time at the end of the lesson to start on time for the next student. 
  • We operate with a 24 hour cancellation policy and any cancellations of more than 24 hours notice must be completed by the end of the school term.
  • Lessons are billed at the beginning of the term for term rates and method of payment is bank transfer or cash. Any overdue payments may result in the re-allocation of the lesson time to another student. 
  • The tuition term runs congruently with NSW public school term dates.
  • If we cancel a lesson within 24 hours (and occasionally this happens), we can make it up at a time that suits you or we credit the lesson for the following term, whichever you prefer. If you will not return the following term, we will refund the lesson. 
  • In risk of spreading germs to others and getting sick ourselves, we won't teach anyone who is sick.